These are our most popular questions. Call us toll-free at 1.855.405.2842 if your question is not answered here.
How do I book a party or event?
Click to visit our secure online booking system where you can check available dates and reserve your party well in advance. If you would prefer to give us your information personally, please call toll-free 1-855-405-2842 and then sit back and relax. We’ll bring the fun to you!
What area do you cover?
We are based in Hamilton, Ohio and serve a 30-mile radius from there with no additional charges. The approximate area covered is Cincinnati to Dayton to Richmond, Indiana. Cities in our service radius include Brookville, Camden, Cincinnati, Connersville, Dayton (southwest side), Eaton, Fairfield, Hamilton, Harrison, Laurel, Lawrenceburg, Lebanon, Liberty, Mason, Miamisburg, Middletown, Oxford, and Richmond. We can travel farther out with a low surcharge of $1.50 per “extra” mile. That means your party location is over 30 miles from Oxford, Ohio. This small surcharge helps to cover our additional time and travel expense. For example: A One Hour Monday through Thursday Party held inside our 30-mile service radius costs $159. The same party held an additional 10 miles further from Oxford would only cost $174. $159 (normal party cost) + $15.00 travel surcharge (10 extra miles x $1.50 per mile) = $174.
How do I pay for my event?
We accept Visa, MasterCard, Discover, and American Express. We’ll take care of that when booking the party.
What is your refund/cancellation policy?
A full refund is provided for parties canceled 14 days or more in advance. We charge a $75 fee for parties canceled less than two weeks (14 days) to two days in advance. There will be no refunds for reservations canceled within two days of the event or with no notice. In case of emergencies, you can reschedule with no penalty. If for some reason Mobile Game Party is unable to provide service, a full refund will be given.
How much space is needed?
Our Mobile Game Party trailer needs approximately 50 feet of flat area to park comfortably. Most residential homes have enough space to park in front of the house, but we do need your help in making sure that area is clear of other vehicles.
What about bad weather?
The Mobile Game Party Theater is climate-controlled for all weather conditions. Onboard HVAC and good insulation ensure the comfort of guests. It even has its own generator. No need to plug in. In the event of severe weather (heavy snow, ice, tornado watch, etc.) we reserve the right to reschedule your event to ensure the safety of you, your guests, and our staff and equipment.
What staff comes with the Game Theater?
One of our friendly Game Coaches will host the Game Theater for your attendees. He or she is there to set up the Game Theater and maintain all the equipment and games throughout your event.
Is it okay to tip the Game Coach?
Our on-site Game Coach will work hard to make sure that each of your guests is having an exceptional time. Your Game Coach ALWAYS appreciates a tip for a job well done.
What area does Mobile Game Party cover?
Our current territory is the Cincinnati and Dayton metropolitan areas. This is approximately 30 miles from downtown in all directions of both cities. We will travel beyond but may require a fuel and time surcharge depending on the distance of $1.50 per mile.
How many people can play?
Mobile Game Party has four huge Hi-Def LCD screens so as many as 16 people can play at once. We can also link certain games together so up to 16 people can play the same game at the same time! It’s multi-player madness! The theater has some extra space to allow for a few additional people to hang around and watch the action.
Do parents have to be present and what are their responsibilities during the party?
We do not require supervision. While parents and adults are free to watch and even participate, you can relax knowing our on-site Game Coach is there to supervise play. Guests ages five and older get the most out of our Mobile Game Parties. We ask that guests under five be accompanied by an adult to ensure the best party experience for all. Very young children with no experience with video games typically do not enjoy our venue.
Can we offer food and drinks in the Mobile Game Theater?
Sorry, we don’t allow food or drinks inside the Theater. Feel free to offer anything you would like outside. If alcohol is served at the party, we reserve the right to stop the party early with no refunds if participants become unruly or belligerent.